+86-571-83522001                                sales@hzentop.com 
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FAQ MAKE YOUR LIFE MORE ENJOYABLE

04
FAQ
HANGZHOU ENTOP is a family group company focus on producing & exporting bathroom products.  We have our own family factories making bathroom cabinets, mirrors, shower doors & bathtubs.  Our group factories are ISO approved, and pass the factory audit with 5S organization system. 

  • Q About LED Mirror

    A 1) Where is your company?
         Our factory located in Dangshan Guali Town, xiaoshan, Hangzhou city, Zhejiang, China.
    2) What materials you use?
         5mm copper-free glass, snappy driver, aluminum back frame.
    3) If I email you a design, can you give me a quote?
        Yes, we could.
    4) How do I pay for my order?
         T/T, 30% deposite, balance paid against the copy of B/L.
    5) How long does the lead time?
         Depends on the quantity. Generally, around 35-45 days.
    6) What is your minimum order quantity?
         MOQ is 30 pieces.
    7) Do you have productd in stock?
         We do not always reserve stock, if have, we will notify you.
    8) Could you add some special functions?
        Yes, we could. We could add touch switch, sensor switch, defogger, dimming, color change, time clock and bluetooth.
    9) What is your warranty?
         5 years warranty.
    10) How package?
          One piece one carton; with polyfoam each side and put in a strong double corrugated carton.
    11) What certification do you have?
         
    We have CE, IP65, RoHS, UL, cUL,SAA, ETL.
    12) When can I get the price?
         
    We usually quote within 48 hours after we get your inquiry. If you are very urgent to get the price, please tell us in your email so that we will regard you inquiry priority.
    13) Can I have a sample order for LED light mirror?
         
    Yes, we welcome sample order to test and check qualiry. 1 pc for sample checking isalso avaliable.
    14) How to proceed an order for LED light mirror?
         
    1. Let us know your requirements or application.
          2. We quote according to your requirements or our suggestions.
          3. Customer confirms the samples and places deposite for formal order.
          4. We arrange the production.
    15) Is it ok to print my logo on LED light mirror?
       
      Yes. Please give us details and confirm the design before our production.
    16) What functions do you offer?
         
    We offer the following function options: Defogger, Time clock, Bluetooth, Dimmable, Socket. You could choose what you need.
    17) Do you allow to do quality check after order completed?
         
    Yes, you are welcome to our factory to check the quiality, we also have QC to check the products randomly.
  • Q About Bathroom Cabinets

    A 1) Where is your company?
         Our factory located in Dangshan Guali Town, xiaoshan, Hangzhou city, Zhejiang, China
    2) What wood materials you use?
         MDF/Plywood/PVC
    3) If I email you a design, can you give me a quote?
        Yes, we could.
    4) How do I pay for my order?
         T/T, 30% deposite, balance paid against the copy of B/L.
    5) How long does the lead time?
         Depends on the quantity. Generally, around 35-45 days. 
    6) What is your minimum order quantity?
         MOQ is 20 sets.
    7) Do you have productd in stock?
         We do not always reserve stock, if have, we will notify you.
    8) Are your cabinets fully assembled or ready to assemble?
        Both. Depends on our customers's requirements. We could ship both types.
    9) Do you cabinets have soft-closing doors?
         Yes. All of our cabinets have soft-closing system.
    10) Are your cabinets strong engough to support a grantie countertop?
          Yes. Our cabinets make with wood and screw, have enough power to support it.
    11) How to finish your cabinet?
          Lacquer cabinet with 7 layers lacquer, Melamine cabinet without lacquer.
    12) The wood material different.
         
    Solid w
    ood: It is lumber that has been milled directly from tree. Dried and sawn to the needed dimensions. It does not warp as easily as many               engineered woods, but it is more susceptible to stains. And solid wood is easier to repair than veneers or other engineered woods, which is one reason that it is used for many types of projects.
    Solid wood furniture is strong enough to easily satisfy all furniture applications, and it can last for centuries. Solid wood is expensive. Each type of solid wood has its own characteristics, including its grain pattern, color and texture.
           
           Plywood: Plywood is a material manufactured from thin layers or “plies” of wood veneer that are glued together with adjacent layers having their wood grain rotated up to 90 degrees to one another. It is an engineered wood from the family of manufactured boards which includes MDF and chipboard.
    All plywood bind resin and wood fiber sheets. This alternation of the grain is called cross-graining and has several important benefits: it reduces the tendency of wood to split when nailed at the edges; it reduces expansion and shrinkage, providing improved dimensional stability; and it makes the strength of the panel consistent across all directions.

            MDF: Medium-density fibreboard is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibers, often in a defibrator, combing it with wax and a resin binder and forming it into panels by applying
    High temperature and pressure.
    MDF is generally denser than plywood. It is stronger and much denser than particle board.

            OSB: Oriented Stand Board was created in 1970s as inventors extended the use of wafer board. It differs from other wood-scrap products because its long strip of wood are placed strategically rather than randomly. That’s where it gets its name, since the strands are “oriented” as a whole.
    OSB uses the wood from trees that grow quickly and sustainably, like aspen poplar, southern yellow pine and mixed hardwood species. The process of making OSB involves cutting the logs into strands that are then dried, organized and treated with wax and binders. To form panels, these strands are grouped into big sheets and pressurized at a high temperature.

    13) Can I have our own logo on the products?
         
    Yes, you can. Please contact us and give us the details before place the order.
    14) What's your packahe?
         
    General Package with foam strip and carton box; Stonger package with foam and honeycomb catron box.
    15) What's your terms of delivery?
         
    EXW, FOB,CFR,CIF
    16) What's your sample policy?
         
    We can supply the sample, but the customer have to pay the sample cost and the courier cost.
    17) How do you make our business long-term and good relationship?
         
    We keep good quality, and competitive price to ensure our customers benefit
    18) What's the warranty of your products?
         
    1 Year.
    19) What kind of certification your products have?
         
    We have CE, ROHS, SAA, GSG, CUPC, IP44.
    20) What value-added services provide?
         
    We provide free product design, free stock, free CAD drawings, free HD product photos, and customized services according to your requirement.

CONTACT INFO

   sales@hzentop.com
   +86-571-83522001
  +86-571-82539311  
  Factory Add: Dangshan Industry Area Guali Town Xiaoshan Hangzhou Zhejiang China
Marketing Dept: 3804 Radisson Fortune Center Xiaoshan Hangzhou Zhejiang China 
Hangzhou Entop Houseware Co.,LTD